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SHIPPING, DELIVERY AND RETURNS POLICY
All our pieces are made to order. This means production will only begin once your order has been confirmed. Due to the high level of care, detail and precision required to make your special piece, we have a 3-5 week turnaround time. We aim to deliver orders placed in the UK within 3 weeks of purchase and those outside of the UK within 5 weeks of purchase. You will be kept informed of all neccessary updates including shipping with a unique tracking reference number.
All our shipments are delivered by our logistics partner who will require a signature to deliver your package, so please provide a delivery address where your shipment can be received and signed for during business hours.
During our soft launch, UME London offers free shipment in the UK and internationally.
Shipping in the UK usually takes 2-3 working days from when the order is dispatched. Shipping to Europe and other international destinations can take up to 5-10 working days.
RETURNS AND EXCHANGES:
We make garments with quality, fit and comfort at the forefront of the process. As each piece is made to order, all sales are final and therefore we cannot offer refunds.
We may be able to offer exchanges in size or minor alterations for the same garment within 14 days of delivery, providing stock availability Please note, we will require you to post the garment(s) back to us and depending on the request alterations may incur an additional cost.
Please refer to the measurement chart for more information on sizing before placing an order. We are happy to provide guidance and suggestions if needed.
If you have any questions, please email us at firstname.lastname@example.org.