Shipping, Delivery and Returns
As a global stockist, many of our dresses are carefully sourced from all over the world. See below for timeframes based on delivery destination. Please note, timeframes are usually sooner rather than later.
- UK - we aim to deliver within 2-3 weeks of purchase.
- International - we aim to deliver orders outside of the UK (excluding US) within 3-5 weeks of purchase.
- US - we aim to deliver within 1 week, unless the item is from the UME 'Mix and Match' collection. In this instance, please follow the 'International' guidance.
Once your order is dispatched, you will be kept informed via email with a unique tracking reference number.
Delivery in the UK & US usually takes 2-3 working days from when the order is dispatched. Delivery to Europe and other international destinations can take 5-10 working days once dispatched.
UME London offers shipments in the UK & US (FREE) and internationally (£20.00).
All shipments are delivered by our UK-based logistics partner who will require a signature to deliver your parcel. Please ensure to provide an accurate delivery address where your shipment can be received and signed for during business hours.
RETURNS, REFUNDS AND EXCHANGES:
All our garments are sourced with quality, fit and comfort at the forefront of the process. All sales are final - and as a small business, we therefore do not currently offer refunds or exchanges at this time.
Before placing your order, please always refer to the measurement chart for more information on sizing. As dresses are sourced globally, there may be variations in sizing so it is essential to compare your measurements against the size chart and select your size according to this only. We are also happy to provide support and guidance where needed.
In the unlikely event that an item arrives damaged or faulty, please notify us with proof within 3 days of delivery and we will work with you to resolve the issue.
If you have any questions, please email us at firstname.lastname@example.org. We aim to respond within 5 working days during busy periods.