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SHIPPING, DELIVERY AND RETURNS POLICY
As a global stockist, many of our dresses are carefully sourced from all over the world. We therefore have a 3-5 week turnaround time. We aim to deliver orders placed in the UK within 2-3 weeks of purchase and those outside of the UK, within 4-5 weeks of purchase. However, most of the time it is sooner rather than later. US orders are typically delivered within 1 week, unless the item is from the UME Mix and Match collection.
Once your order is ready to dispatch from the UK, you will be kept informed of all necessary updates including shipping with a unique tracking reference number.
All shipments are delivered by our UK-based logistics partner who will require a signature to deliver your parcel. Please ensure to provide an accurate delivery address where your shipment can be received and signed for during business hours.
UME London offers shipments in the UK & US (FREE) and internationally (£20.00). Shipping in the UK & US usually takes up to 2-3 working days from when the order is dispatched. You will also receive an email with tracking details at this point. Shipping to Europe and other international destinations can take up to 5-10 working days.
RETURNS, REFUNDS AND EXCHANGES:
All our garments are sourced with quality, fit and comfort at the forefront of the process. All sales are final - and as a small business, we therefore do not currently offer refunds or exchanges at this time.
Before placing your order, please always refer to the measurement chart for more information on sizing. As dresses are sourced globally, there may be variations in sizing so it is essential to compare your measurements against the size chart. We are also happy to provide support and guidance where needed.
In the unlikely event that an item arrives damaged or faulty, please notify us with proof within 3 days of delivery and we will work with you to resolve the issue.
If you have any questions, please email us at email@example.com. We aim to respond within 4-5 business days.