SHIPPING, DELIVERY AND RETURNS POLICY

DELIVERY:

As we are Global stockists, many of our dresses are carefully sourced from all over the world. We therefore have a 3-5 week turnaround time. We aim to deliver orders placed in the UK within 3 weeks of purchase and those outside of the UK within 5 weeks of purchase. You will be kept informed of all neccessary updates including shipping with a unique tracking reference number.

All our shipments are delivered by our logistics partner who will require a signature to deliver your package, so please provide a delivery address where your shipment can be received and signed for during business hours.

SHIPPING:

UME London offers shipment in the UK (£5.95) and internationally (£20.00). Shipping in the UK usually takes 2-3 working days from when the order is dispatched. Shipping to Europe and other international destinations can take up to 5-10 working days.

RETURNS, REFUNDS AND EXCHANGES:

All our garments are sourced with quality, fit and comfort at the forefront of the process. All sales are final and therefore we cannot offer refunds or exchanges.

In the unlikely case an item arrives damaged or faulty, please notify us with proof, within 3 days of delivery and we will work with you to resolve the issue. 

Please refer to the measurement chart for more information on sizing before placing an order. We are happy to provide guidance and suggestions if needed. If you have any questions, please email us at info@umelondon.com.

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